Debt Free With Me (Pty) Ltd, trading as Debt Success (registration number 2017/309699/07), respects your privacy and processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

Information Officer: Sulette Naudé (Director). Deputy Information Officer: Maphefo Kutumela.

Contact: 012 943 3663, [email protected], 363 Eloff Street, Eloffsdal, Pretoria.

What we collect

  • Contact details you give us (name, phone, email) when you contact us or request an assessment.
  • For debt counselling: the financial and personal information the National Credit Act requires for a debt review application, such as your income, expenses, credit agreements and ID number.
  • For The Wealth Reset: the information described in the app’s Privacy Policy at www.thewealthreset.co/privacy.
  • Basic website usage information (for example through Google Site Kit and analytics).

Why we use it

To answer your enquiries, provide debt counselling and the services you sign up for, meet our legal obligations under the National Credit Act and other laws, and improve our services.

Who we share it with

  • For debt counselling: credit providers, credit bureaus, payment distribution agencies, the courts and the NCR, as the National Credit Act requires.
  • Service providers who help us run our business (for example IT, email and payment providers such as Paystack), under confidentiality obligations.
  • Authorities, where the law requires it.

We do not sell your personal information.

How long we keep it

For as long as needed for the purpose we collected it for, and for as long as the law requires (the National Credit Act requires some records to be kept for a minimum period).

Your rights

You may ask to see, correct or delete your personal information, object to its processing, and withdraw consent where we rely on consent. Contact our Information Officer.

The Information Regulator

If you are not satisfied, you may complain to the Information Regulator (South Africa): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191. Email: [email protected]. Website: www.inforegulator.org.za.

Changes

We may update this policy and will show the date of the latest version.

Last updated: 9 November 2026