This policy applies to payments made to Debt Free With Me (Pty) Ltd, trading as Debt Success, for The Wealth Reset subscriptions (www.thewealthreset.co).

How billing works

  • Subscriptions are billed monthly in advance by card through Paystack, starting on the day you subscribe, and renew automatically each month until you cancel.

Cancelling

  • You can cancel at any time, with no cancellation fee, from your Profile in the app (“Update card or cancel”) or by contacting us.
  • You keep access until the end of the month you have paid for, and you will not be charged again.

Refunds

  • Charged in error or charged twice: full refund within 30 days of telling us.
  • Charged after you cancelled: that charge is refunded in full.
  • Service unavailable for a significant part of a paid month because of a fault on our side: we refund or credit that month.
  • Because access starts immediately when you subscribe, at your request, part-used months are not refunded when you cancel. Under section 42(2)(d) of the Electronic Communications and Transactions Act, the seven-day cooling-off period does not apply to services that begin, with your consent, before it ends. This does not limit your other rights under the Consumer Protection Act.
  • Approved refunds are paid back to your card through Paystack within 30 days.

Debt counselling fees

Debt counselling fees are not paid on this website. They are regulated by the NCR and are dealt with under your debt review agreement.

How to ask for a refund

Contact us on 012 943 3663 or [email protected] with the email address on your account and the date and amount of the charge. We reply within 3 working days.

Last updated: 9 November 2026